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Return Policy

We shipped you the wrong item: If the item you received is completely different from the one you ordered, please contact our customer service with photos or videos of the different product. If a return is necessary. replacement plus shipping cost will be issued to you on receiving the returned product. Or if you take it , we will offer a 10% discount for buying it, and we will send the replacement product to you.
We shipped you a defective item: If your product turns out to be a defective one with physical damage within 90 days from the initial shipping date. The customer can mail the item back in the original package without any wear and tear for a free replacement. However, you will need to provide photos and videos showing the defect(s) of the product.
If the item is damaged within 365 days from the placement of the order, the defective item can be forwarded to a factory for repairs and we will pay to return it back to you. Customers pay the fees that may occur due to shipping and customs duties.
You aren't satisfied with your purchase: If for any reason you are not happy with your purchase, please return it in 10 days in its original package with the receipt for a refund or a exchange if the return is not caused by Pludeal's error. We charge 20% of the product's free during a refund, or if an exchange is requested, you are obligated to pay shipping costs for the return and replacement


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