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Product Warranty

Pludeal.com chooses quality products from professional China manufacturers. We check all of your orders during the packing stage to make sure that accessories are included.
We have a strict testing process to ensure that your ordered products are functionally correct before they are packed and sent to you. This is in addition to the normal quality assurance checks that all the goods have passed in the factory line.

If you have any difficulties whatsoever with the products, or you are dissatisfied for whatever reason, you can contact us and we will discuss the issue in an open, honest way.

1. In general, if a product develops a fault during the 3 months since you received it, and the fault is due to a quality issue rather than your own breakage or misuse, we will accept a return.

2. Customers need to pay the cost of returning faulty products back to PluDdeal

3. Returns without prior discussion and authorization will not be accepted.

4. When we receive your authorized return we will repair the product for free and send it back to you for free. Repairing may involve changing parts, for example a faulty screen. In general you will receive back, fixed, the same product you returned to us.

5. If a repair is impossible we will credit you what you originally paid so you can choose to buy a new one or change to a different item.

We don't believe companies should ignore their customers or try to hide from problems. We will do our best to deal with your enquiries promptly and helpfully.

Exceptions to Warranty

1. We do not offer warranty or support for products not bought from PluDdeal.

2. The user voids the warranty if s/he flashes the firmware of a device, opens the body in an attempt to fix, or otherwise uses the device in a way that is not considered normal usage.

3. The warranty does not extend to free repair / replacement in cases to damage to products, accidental breakage, misuse, or wear and tear.



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